Contact Kinevello AI support
For account access, credit orders, generation status or corrections to a guide, email [email protected]. Include the information needed to locate your issue, without sending passwords or payment-card details.
For a video generation issue
- The job ID and approximate creation time.
- The model and settings you selected.
- The status or error message you see.
A confirmed failed generation automatically returns its reserved credits. A pending task is not yet a confirmed failure. See files, downloads and failed generations before creating another task.
For a credit purchase issue
Include the order identifier, approximate payment time and your account email. Do not send a full payment-card number, security code, password or private account information. Purchase refunds follow the Refund Policy.
For a content correction or report
Include the page URL and the statement you want checked. For content or abuse reports, follow the details in the Content Policy. Do not forward illegal media or another person’s private images.